Privacy Policy

Last updated: 5/13/2026

VIVIDSCALES LLC (“VividScales,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how SMS consent is handled, and your rights. This policy applies to VIVIDSCALES LLC, an AI automation and marketing services company.

Information We Collect

We may collect information you voluntarily submit through our website forms, including your name, business name, email address, phone number, and message content. We may also collect information from direct communications with you.

How We Use Information

We use your information to:

Respond to inquiries
Provide requested services
Schedule consultations
Send appointment confirmations, reminders, follow-ups, service updates, and responses to inquiries
Improve our services and customer experience

How You Provide SMS Consent

You provide consent to receive SMS messages by completing a form on our website and checking the SMS consent checkbox. The checkbox is not pre-checked. Consent to receive SMS messages is not a condition of purchase.

SMS Messaging & Consent

If you opt in to receive SMS messages from VIVIDSCALES LLC, you may receive non-marketing SMS messages related to appointment confirmations, appointment reminders, follow-ups, service updates, and responses to inquiries.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at jose.proenza@vividscales.com.

No Sharing of SMS Consent

VIVIDSCALES LLC does not sell, rent, share, or disclose SMS opt-in consent, phone numbers, or SMS-related personal information with third parties or affiliates for marketing or promotional purposes.

Mobile information, SMS opt-in data, and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information exclude SMS opt-in data and consent.

Data Sharing

We do not sell personal information. We may share limited information only with service providers necessary to operate our business, such as website hosting, CRM, scheduling, email, payment processing, or communication tools, or when required by law.

Any service providers we use are only permitted to use information as necessary to provide services to VIVIDSCALES LLC and are not permitted to use SMS opt-in data for their own marketing or promotional purposes.

Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services. These technologies may collect information such as IP address, browser type, and pages visited. You can choose to disable cookies through your browser settings.

Data Security

We implement reasonable safeguards to protect your personal information from unauthorized access, use, or disclosure.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

You may request access, correction, or deletion of your personal information by contacting us at jose.proenza@vividscales.com.

Contact

VIVIDSCALES LLC
Raleigh, North Carolina
Email: jose.proenza@vividscales.com