Terms & Conditions

By accessing or using the VIVIDSCALES LLC (“VividScales,” “we,” “us,” or “our”) website and services, you agree to these Terms & Conditions.

Age Requirement

You must be at least 18 years old to use our website and services. By using this website, you confirm that you are at least 18 years of age.

Services

VIVIDSCALES LLC provides AI automation, marketing automation, lead response, appointment booking, CRM workflow, and consulting services. Specific deliverables, timelines, pricing, and responsibilities are defined in a separate written agreement between VIVIDSCALES LLC and the client.

No Guaranteed Results

VIVIDSCALES LLC makes no guarantees regarding specific business outcomes, revenue, lead volume, appointment volume, or sales results. Results may vary depending on the client’s offer, market, response process, advertising, website traffic, and other business factors.

SMS Messaging Terms

By opting in through our website form, you agree to receive non-marketing SMS messages from VIVIDSCALES LLC regarding appointment confirmations, appointment reminders, follow-ups, service updates, and responses to inquiries.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchase.

SMS Opt-In and Consent

SMS consent is provided only when a user submits a website form and checks the SMS consent checkbox. The checkbox is not pre-checked.

VIVIDSCALES LLC does not sell, rent, share, or disclose SMS opt-in consent, phone numbers, or SMS-related personal information with third parties or affiliates for marketing or promotional purposes.

Privacy Policy

Your information will be handled in accordance with our Privacy Policy. Please review our Privacy Policy for details about how we collect, use, protect, and handle personal information, including SMS opt-in data and consent.

Acceptable Use

You agree not to misuse our website or services, attempt unauthorized access, interfere with our systems, submit false or misleading information, or violate any applicable laws.

Client Responsibilities

Clients are responsible for providing accurate business information, access to necessary systems when required, and timely communication needed to complete services. Clients are also responsible for ensuring their own business practices, offers, and communications comply with applicable laws and regulations.

Third-Party Platforms

Our services may involve third-party platforms, including CRM systems, calendar tools, communication providers, website platforms, payment processors, and automation tools. VIVIDSCALES LLC is not responsible for outages, errors, delays, or service interruptions caused by third-party providers.

Data & Communications Disclaimer

VIVIDSCALES LLC is not responsible for delays, failures, filtering, blocking, or delivery issues caused by mobile carriers, email providers, internet service providers, third-party software, or communication platforms.

Limitation of Liability

To the fullest extent permitted by law, VIVIDSCALES LLC is not liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or services.

Modifications

We reserve the right to update these Terms & Conditions at any time. Updates will be posted on this page with a revised “Last updated” date.

Contact

VIVIDSCALES LLC
Raleigh, North Carolina
Email: jose.proenza@vividscales.com